Privacy Policy FCM99 – Your Data, Our Responsibility

1. Introduction

Fcm99 ("we", "Platform") is committed to protecting the privacy of all users who access and use our services. This Privacy Policy explains in detail how we collect, process, store, and protect your personal data as you interact with the fcm99 platform, whether through the official website or mobile app.

As a responsible online gaming platform, fcm99 understands that user trust is our most valuable asset. We are therefore committed to ensuring that every decision involving user personal data is made with full integrity, transparency, and in compliance with applicable data protection requirements.

This Privacy Policy applies to all information collected through the fcm99 platform, including information you provide directly during registration, information collected automatically during platform use, and information received from trusted third parties.

2. Personal Data We Collect

Fcm99 collects your personal data through several different methods depending on how you interact with our platform. Below is a summary of the types of data collected:

Information You Provide Directly

During the account registration process, you are required to provide basic personal information such as your full name, date of birth, email address, and phone number. To complete the identity verification (KYC) process, you will also need to submit a copy of your identification document and proof of current residential address.

Automatically Collected Information

When you use the fcm99 platform, our systems automatically record certain technical information, including your device's IP address, web browser type and version, operating system, pages visited, session duration, and interaction patterns within the platform. This information is used solely for security purposes and to improve the user experience.

3. How We Use Your Data

Fcm99 uses collected personal data for legitimate, clearly stated purposes. We do not use your data for unrelated purposes without obtaining your prior consent. Data usage purposes include:

• Creating and managing user accounts and processing new registrations.
• Verifying user identity through the KYC process and preventing fraud and money laundering.
• Processing deposits, withdrawals, and all financial transactions on the platform securely and efficiently.
• Sending important notifications related to your account, transactions, and service updates.
• Providing responsive and effective customer support whenever you need assistance.
• Monitoring platform activity for fraud detection, cybersecurity, and legal compliance purposes.
• Improving platform design, new features, and the overall user experience based on anonymised usage data.
• Sending relevant promotional information and exclusive offers – you may unsubscribe from marketing communications at any time.

4. Sharing Information with Third Parties

Fcm99 does not sell or rent your personal data to any third party. However, there are limited situations where we need to share certain information with trusted parties to ensure the platform operates properly and securely:

Integrated Service Providers

Fcm99 partners with carefully selected third-party service providers to support platform operations, including local Malaysia payment gateway providers, identity verification service providers, cloud hosting and infrastructure companies, and transactional email service providers. All providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified service purposes.

Legal Requirements

Fcm99 may be required to disclose user information to authorities or regulatory bodies when mandated by law, court order, or in efforts to prevent, investigate, or take action against illegal activity, fraud, or security threats.

Business Transfers

In the event of any merger, acquisition, or asset transfer involving fcm99, user data may be transferred as part of that transaction. Users will be notified in advance via an in-platform notification should any such change occur.

5. Data Security & Protective Measures

Fcm99 continuously invests in the latest cybersecurity infrastructure to ensure users' personal data is always protected against unauthorised access, loss, or misuse. Key security measures we employ include:

• 256-bit SSL/TLS encryption for all data transmitted between user devices and fcm99 servers.
• Password storage using bcrypt hashing – your password is never stored in plain text.
• Two-factor authentication (2FA) available for all accounts as an additional layer of security.
• 24/7 account activity monitoring with an automated anomaly detection system to identify suspicious access attempts.
• Regular security audits by independent parties to identify and address any system vulnerabilities.
• Role-based access control ensuring that only authorised personnel can access user data in accordance with their job responsibilities.

While fcm99 takes all reasonable measures to protect your data, no system can be guaranteed 100% secure. Users are also responsible for maintaining the confidentiality of their account password and for promptly reporting any suspicious activity to our support team.

6. Cookies & Tracking Technologies

Fcm99 uses cookies and similar tracking technologies to enhance platform functionality and deliver a better user experience. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
• Preference Cookies: Saving your personalisation settings such as preferred language and display theme for a more convenient experience.
• Analytics Cookies: Used to understand aggregated, anonymised platform usage patterns for service improvement purposes.
• Performance Cookies: Helping the fcm99 platform load faster by storing frequently accessed content locally on your device.

You can manage cookie settings through your web browser options. Please note that disabling certain cookies may affect the functionality of the fcm99 platform.

7. User Rights Regarding Personal Data

As an fcm99 user, you have certain rights regarding your personal data, and we are committed to respecting and facilitating the exercise of those rights:

To exercise any of the above rights, you may submit a request via the in-platform live chat or by emailing the fcm99 support team. We will process your request within 30 business days.

8. Children's Privacy

The fcm99 platform is not intended for individuals under 18 years of age, and we do not knowingly collect personal data from minors. Should we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that information from our systems and close the account in question.

Parents or guardians who discover that their child has registered an account on fcm99 without permission should contact our support team immediately for corrective action.

9. Cross-Border Data Transfers

Your personal data may be stored and processed on servers located outside Malaysia for platform operations, technical support, and data redundancy purposes. fcm99 ensures that any cross-border data transfers are carried out with adequate safeguards, including data processing agreements that comply with international data protection standards.

We only use cloud infrastructure providers that hold internationally recognised security certifications and are committed to protecting user data to the highest industry standards.

10. Data Retention Period

Fcm99 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable law. General retention period guidelines are as follows:

• Active account data: Retained for the duration your account is active, plus the minimum period required by compliance obligations.
• Financial transaction records: Retained for a minimum of 7 years in accordance with applicable legal requirements.
• Support communication logs: Retained for 3 years after the last interaction.
• Technical log data: Retained for a maximum of 12 months before being deleted or anonymised.
• Closed account data: Basic information is retained for the period required by law before permanent deletion.

11. Changes to This Privacy Policy

Fcm99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements. For significant changes, we will notify registered users via email or in-platform notification at least seven (7) days before the changes take effect.

Continued use of the fcm99 platform after any Privacy Policy changes take effect will be considered acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how fcm99 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 within the fcm99 platform – the fastest way to get an immediate response.
• Privacy Email: [email protected] – for written enquiries requiring an official record.
• Help Centre: FAQ Page contains answers to frequently asked questions regarding account privacy and security.

The fcm99 privacy team will endeavour to respond to every enquiry within 5 business days. For user rights requests requiring records review, the processing period is up to 30 business days.